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Shipping

Thank you for shopping with YI YU NETWORK MEDIA CO., LIMITED! We strive to provide you with a seamless and convenient shopping experience, including reliable and efficient shipping. Please read our shipping policy below to understand our process, options, and terms.

1. Shipping Methods & Carriers

We offer a variety of shipping methods to ensure that your order reaches you in a timely manner. Our main shipping carriers are:

  • USPS (United States Postal Service)
  • FedEx
  • UPS
  • DHL
  • Other carriers (as required)

Shipping methods available for your order will be determined at checkout based on your location and the items in your cart.

2. Shipping Locations

We currently offer shipping to all countries worldwide. If you are located outside of the United States or Europe, please check with our customer service team for shipping availability and estimated delivery times.

3. Processing Time

  • Orders are typically processed within 1-2 business days after the order is placed.
  • Orders placed on weekends or holidays will be processed the following business day.
  • Processing time may vary during peak shopping periods, such as holidays, sales events, or new product launches.

You will receive a confirmation email once your order has been shipped with tracking information.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the shipping destination.

  • Domestic Orders (Hong Kong): Standard shipping fees will apply, and you can choose from various shipping carriers.
  • International Orders: Shipping fees will vary based on the destination country. You will be able to review the shipping charges before finalizing your order.

Please note: Any customs duties, taxes, or additional fees imposed by the destination country are the responsibility of the customer.

5. Estimated Delivery Time

Delivery times depend on the shipping carrier and the destination of your order. Below are general estimated delivery times:

  • Domestic Hong Kong: 2-5 business days
  • International Shipping:
    • Asia & Oceania: 5-10 business days
    • United States & Canada: 7-14 business days
    • Europe: 7-14 business days
    • Rest of the World: 10-20 business days

Please note that delivery times are estimates and can vary depending on the carrier, destination, and customs processing times. Delays due to unforeseen circumstances such as weather, customs, or other factors may affect your delivery.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment on the carrier’s website.

7. Shipping Issues & Missing Packages

If your package is lost or delayed, please contact the carrier directly using the tracking number. If you need assistance or if you believe your package has been damaged, delayed, or lost during transit, please reach out to us at [email protected]. We will work with you and the carrier to resolve the issue.

Please note that we are not responsible for items that are delayed, damaged, or lost once they have been handed over to the shipping carrier. However, we will assist you with the claims process where possible.

8. Address Changes

Please ensure that the shipping address provided during checkout is accurate and complete. Once an order has been shipped, we are unable to modify the shipping address. If you notice an error in your shipping address after placing an order, please contact us immediately at [email protected]. We will do our best to assist, but cannot guarantee any address changes once the order has been processed.

9. Customs, Duties, and Taxes

For international shipments, the customer is responsible for any customs duties, taxes, or import fees incurred when the order arrives in the destination country. These charges vary by country and are determined by the customs authorities in the destination country. We recommend checking with your local customs office for more information before placing an international order.

10. Customer Service

If you have any questions or concerns about your order or shipping, please feel free to contact us at [email protected]. Our customer service team is here to assist you with any inquiries or issues you may have regarding your shipment.

Thank you for choosing to shop with YI YU NETWORK MEDIA CO., LIMITED! We are committed to providing you with the best possible shopping experience and look forward to serving you.