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Returns

Thank you for shopping with YI YU NETWORK MEDIA CO., LIMITED! We hope that you are satisfied with your purchase from Pavuho. If for any reason you are not completely happy with your order, we are here to assist you with our return and exchange process.

Please read the following returns policy carefully to ensure a smooth and easy return process.

1. Returns and Exchanges Eligibility

We want you to love your purchase, but if you are not fully satisfied, we offer returns and exchanges under the following conditions:

  • Returns or exchanges must be requested within 14 days from the date of receiving your order.
  • The product must be unused, unwashed, and in its original condition with all tags attached.
  • All returned items must be in their original packaging.

If the return does not meet the above conditions, we reserve the right to reject the return or exchange request.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Sale or discounted items
  • Underwear, swimwear, or intimate apparel (for hygiene reasons)
  • Customized or personalized items

3. How to Return or Exchange

To begin your return or exchange, please follow these steps:

  1. Contact Us: Reach out to us via email at [email protected] within 14 days of receiving your order. Please include your order number and details of the item(s) you wish to return or exchange.
  2. Return Authorization: Our customer service team will review your request and provide instructions on how to proceed with the return or exchange. We may also request photos of the product(s) to verify the condition.
  3. Ship the Item Back: If your return is approved, carefully package the item(s) and send it back to us at the following address:

    YI YU NETWORK MEDIA CO., LIMITED
    ROOM A1-13, FLOOR 3, YEE LIM INDUSTRIAL CENTRE
    2-28 KWAI LOK STREET, KWAI CHUNG, Hong Kong

    Please ensure the item(s) are properly packaged to prevent damage during return shipping. We recommend using a trackable shipping service for returns.

4. Return Shipping Costs

  • Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item).
  • Exchanges: If you are exchanging an item, you may be responsible for any additional shipping charges for sending the replacement item.

5. Refunds

Once we receive the returned item(s) and verify their condition, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with your order details and photos of the damage or defect. We will arrange for a free return or exchange, depending on your preference.

7. Exchange Process

If you wish to exchange an item for a different size or color, please follow the same return process outlined above. Once the return is approved and processed, we will ship the replacement item(s) as soon as possible. Exchange availability is subject to stock levels.

8. Customer Service

Our team is here to assist you with any questions or concerns you may have regarding returns or exchanges. Please don’t hesitate to reach out to us at [email protected].

We hope that your shopping experience with Pavuho is enjoyable. If there is anything we can do to improve your experience, please let us know.

Thank you for choosing YI YU NETWORK MEDIA CO., LIMITED!